KUMAN THONG BUDDHIST ARTICLES

Thank you for shopping with Kuman Thong Buddhist Articles Trading. We are committed to providing you with the best possible shipping experience. This Shipping Policy outlines our shipping practices, including delivery times, costs, domestic Singapore shipping details and International shipping details. By placing an order on our website, you agree to the terms outlined in this policy.

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1. Order Processing

• Order Confirmation: After you place an order, you will receive an order confirmation email detailing the items purchased, shipping address, and estimated delivery time.

• Order Processing Time: We process and dispatch orders within Estimated 4 to 6 business days excluding weekends and Public Holidays days (Monday to Friday, excluding public holidays) after receiving payment. Please note that order processing times may vary during peak seasons or due to unforeseen circumstances.

• Business Hours: We operate during regular business hours (Monday to Friday, 9:00 AM to 6:00 PM GMT +8). Orders placed outside business hours will be processed the following business day.

• All timings mentioned here are based on Singapore time.

 

2. Shipping Rates and Methods

Shipping rates and options are determined by your shipping address, order weight, and chosen delivery method. The available shipping options for orders within Singapore orders are outlined below:

A. Domestic Shipping (Singapore)

• Standard Shipping:

  • Flat rate cost: SGD 5 per order. Limited to maximum weight 2KG.

  • Free for orders over SGD 200.

  • Estimated Delivery Time: 4-5 business days

  • Carrier: Trackable courier service

 

B. International Shipping (Worldwide)

• All international shipments are sent via SingPost Speedpost Saver International (trackable) from Singapore to your location worldwide. Should you have a preferred courier, please contact us prior to placing your order. 

• Shipping fees for international orders will be calculated at checkout based on the destination and limited to shipments below 500g at the time of packing. For shipments exceeding 500g, additional shipping charges may apply and are not reflected at checkout. Our team will contact you to confirm the revised shipping cost before proceeding.

• Zone 1 - Malaysia & Brunei: Flat Rate $15.00 (4 to 12 Working Days)

• Zone 2 - Countries in Asia & The Pacific (Excluding Japan, New Zealand & Australia): Flat Rate $28 (4 to 15 Working Days)

• Zone 3 - Australia, Japan, New Zealand & Rest of the World: Flat rate $37 (4 to 15 Working Days)​

• International delivery time, depending on the destination mentioned above are only guidelines. Shipment may or may not be longer than expected but will remain trackable.

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3. Order Tracking

Once your order has been dispatched, we will send you a shipment notification email with a tracking number. You can track your order using the carrier's tracking website.

Please allow up to 24 hours for tracking information to be updated after your order has been dispatched.

 

4. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes for certain carriers. Please ensure you provide a valid, physical address for delivery.

• Restricted Items: Some items may be subject to shipping restrictions. If this applies to your order, we will notify you before shipment.

• Shipping to Restricted Areas: There might be some restricted addresses that our delivery partner cannot support. Please ensure that your delivery address does not require special clearance or permit to access the premises.

• International Shipping Restrictions:
  We currently ship to selected countries only. Availability of shipping destinations may vary based on our logistics partners. Certain products may not be eligible for international shipping due to customs regulations, import restrictions, or carrier limitations.

• Customs and Import Regulations:
  Customers are responsible for ensuring that the items ordered comply with their country’s import laws and regulations. We are not liable for any items rejected, confiscated, or delayed by customs authorities.

 

5. Shipping Delays and Issues

While we strive to meet the delivery times indicated above, please note that delays may occasionally occur due to unforeseen circumstances, including but not limited to:

• Weather conditions

• Public holidays

• Shipping carrier issues

 

International Shipments Delays and Issues:
Delivery timelines for international orders may vary depending on destination country, customs clearance processes, and local courier handling. Delays may occur due to customs inspections, which are beyond our control. The delivery timeline indicated it is only a guideline.

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We are not responsible for delays caused by external factors, but we will do our best to resolve any issues and keep you updated on the status of your order.

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Missing or Damaged Packages

• Missing Packages: If your package has not arrived within the expected delivery timeframe, please contact us at kumanthongsg@gmail.com so we can assist you in locating the package. Do provide us with your order number details to facilitate the checks.

• Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged items and the packaging. We will work with you to resolve the issue depending on the circumstances.

• For international orders, tracking updates may be limited once the parcel reaches the destination country. We recommend contacting your local courier for further assistance if needed. We would be unable to provide the necessary support.

 

6. Delivery Address

Please ensure that your shipping address is complete and accurate before finalizing your order. We cannot be held responsible for any delays, lost packages, or additional shipping charges due to incorrect or incomplete addresses. In the event where we have shipped out your order to the wrong location due to an incorrect address given, we will not be able to cancel and refund your order.

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For international orders, please ensure that your address format complies with your country’s postal standards, including postal/ZIP codes and contact numbers. Incomplete or incorrect information may result in delays or failed delivery.

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If you need to update your shipping address after placing an order, please contact us as soon as possible. Once your order has been processed, we may not be able to make changes to the shipping address. This would mean that once the airway bill is generated with the address that was initially indicated in the order, we will not be able to make any other changes.

 

7. Shipping Notifications

You will receive the following notifications related to your order:

• Order Confirmation: After successfully placing an order.

• Shipping Confirmation: Once your order has been shipped, along with tracking information.

 

For local Singapore shipments, tracking updates may take up to more than one business day to reflect once the parcel is in transit.

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For international shipments, tracking updates may take longer to reflect once the parcel is in transit or undergoing customs clearance.

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8. Duties, Taxes and Import Fees:
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are not included in the product price or shipping fee and must be borne by the customer.

We are not responsible for any delays or additional charges incurred during customs clearance.

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9. Returns & Cancellations​

Thank you for visiting our store. We kindly ask that you review the following return policy before completing your purchase.

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Your order undergoes stringent checks before we ship them out to you. Do ensure you check the images of the product as clearly as possible.

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Please note that all sales are final. Due to the unique and handcrafted nature of our items—such as Amulets, Buchas, and other Buddhist articles — purchases cannot be refunded, returned, or exchanged, unless expressly stated otherwise at the time of sale.

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The effectiveness of these sacred items is deeply personal and rooted in individual faith and belief. As such, results and experiences may vary from person to person.

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We sincerely appreciate your understanding and continued support. We are honored to serve you and look forward to welcoming you back again soon.

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However, should you encounter any issues upon receiving your order, please contact us and we will assist you with it.

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Should you require assistance after you have placed an order, please contact us and we will gladly assist as best as we can.

 

10. Contact Us

If you have any questions regarding our shipping policy, shipping rates, or delivery times, please feel free to reach out to our customer service team.

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Kuman Thong Buddhist Articles Trading
Email: kumanthongsg@gmail.com